The International Medical Center provides separate visit guides for patients with commercial insurance, patients from Hong Kong, international patients, and self-pay patients.
Appointments
International Medical Center Outpatient Clinic
+86 755 3289 9122 (working days, 08:00–12:00 and 13:00–17:00)
Commercial Insurance Client Line
+86 755 3289 9199 ext. 9371 (working days, 08:00–12:00 and 13:00–17:00)
Outpatient Services
| Step | International Medical Center Outpatient Clinic | Specialist Outpatient Clinic |
|---|---|---|
| Check-in | A nurse contacts the patient 30 minutes in advance and guides or receives the patient at the International Medical Center Outpatient Clinic. The patient presents the direct billing insurance card and valid ID on site; the commercial insurance coordinator checks the policy benefits and prepares the claim form. | The patient checks in at the Specialist Outpatient Clinic at the appointed time and waits to be called. |
| Consultation | A nurse escorts the patient to the consultation room; the consultation lasts approximately 20–30 minutes. The outpatient nurse helps the patient book examinations, confirms the examination times, and arranges examination and laboratory services for the patient's convenience. | After the consultation, the patient takes the treatment, examination (such as blood tests) or prescription orders issued by the physician, pays first, and then proceeds to the relevant departments for tests and examinations or to collect medication. |
| Settlement | The commercial insurance coordinator and finance staff verify the charges with the patient at the International Medical Center Outpatient Clinic and collect co-payments and non-covered charges on site. The physician and the commercial insurance coordinator complete the claim form, and the patient signs to confirm the claim form and the itemized bill. | After the consultation, the patient pays for the treatment, examination or prescription orders at a self-service kiosk or the cashier on the first floor. For commercial insurance claims, the patient may ask the nurses' station to contact a commercial insurance coordinator. |
| Departure | After settlement, the patient may collect a complimentary parking voucher at the nurses' station by presenting the settlement receipt. | After settlement, the patient may collect a complimentary parking voucher at the nurses' station by presenting the settlement receipt. |
Inpatient Services
If the patient meets the criteria for admission, the physician issues an admission order and prints the outpatient medical record. The commercial insurance coordinator collects the patient's ID and direct billing insurance card, verifies the insurance benefits, and initiates the admission booking and the insurance pre-authorization request (this takes 3–7 days, except in emergencies).
Once pre-authorization is approved, the commercial insurance coordinator notifies the patient to complete admission. In a medical emergency, the pre-authorization request may be submitted within 48 hours after admission; in such cases, the patient first pays the inpatient deposit (RMB 15,000 for Ward A17 and RMB 50,000 for Ward A18), which is refunded to the original payment method once pre-authorization is approved.
The physician issues the discharge order and prescribes discharge medication. The commercial insurance coordinator and finance staff verify the bill, and the patient pays any co-payments and non-covered charges and signs to confirm the claim form, the bill and the invoice.
The patient scans the QR code to add the "Commercial Insurance Assistant" (商保小助手) account on WeChat, and a nurse sets up a dedicated service group to provide ongoing support. After discharge, the patient may collect a complimentary parking voucher at the front nurses' station.
Direct Billing with Commercial Insurance
Direct billing is a value-added service of high-end medical insurance that moves the claims process ahead of payment: the patient receives care using a high-end medical insurance card or a guarantee of payment letter and does not need to pay all or part of the medical expenses on site (depending on the individual's insurance coverage), and the hospital settles directly with the insurance company afterward. The International Medical Center has signed direct billing agreements with a number of insurance companies and third-party organizations.
Outpatient Services
International Medical Center Outpatient Clinic
The commercial insurance coordinator and finance staff verify the charges with the patient at the International Medical Center Outpatient Clinic and collect the full amount on site, and provide documents such as medical records, invoices and bills for patients who wish to file a commercial insurance claim afterward.
Specialist Outpatient Clinic
The patient pays before the consultation, tests and examinations, and medication collection. To file a commercial insurance claim afterward, the patient may request documents such as medical records, invoices and bills from the commercial insurance coordinator.
Inpatient Services
If the patient meets the criteria for admission, the physician issues an admission order.
The patient completes the admission procedures and pays the inpatient deposit (RMB 15,000 for Ward A17 and RMB 50,000 for Ward A18). A nurse provides admission education, and the patient begins inpatient treatment.
The physician issues the discharge order and prescribes discharge medication. Finance staff verify the bill and the patient pays the charges; the deposit is applied to the bill, with any excess refunded and any shortfall paid. To file a commercial insurance claim afterward, the patient may request documents such as medical records, the discharge summary, invoices and the itemized bill from the commercial insurance coordinator.
Same as for patients with commercial insurance.
Getting to the Hospital
By car or chartered vehicle
Navigate to the hospital address.
By high-speed rail
Take the high-speed train from Hong Kong West Kowloon Station to Shenzhen Futian Station, then take the Shenzhen Metro to Qianwan Park Station on Line 5 (Exit A, 300 m walk), or take a taxi or ride-hailing car.
By coach
Shenzhen Bay Port is the recommended crossing; after clearing immigration, take the Shenzhen Metro, a taxi or a ride-hailing car. The same applies when crossing at other ports.
Cross-border transfers from Hong Kong to the hospital can be booked. A 7-seat business vehicle or a 15-seat minibus is arranged according to the number of passengers, and a confirmation letter (including the driver's details and license plate number) is sent 3 days in advance. On the day, the driver arrives 15 minutes early holding a name sign, helps with luggage, handles the border-crossing procedures and guides the passengers throughout. On arrival at the hospital, staff escort the patient to the lobby of the International Medical Center Outpatient Clinic and assist with registration and triage. The return trip is confirmed 1 hour before departure, and passengers are taken back to the original pick-up point in Hong Kong or another designated location. For service fees, please contact the International Medical Center.
Before Arrival
Visa Guidance
Outpatient Services
Inpatient Services
If the patient meets the criteria for admission, the physician issues an admission order.
The patient completes the admission procedures and pays the inpatient deposit (RMB 15,000 for Ward A17 and RMB 50,000 for Ward A18), and a nurse provides admission education. During the hospital stay, the nurse helps the patient book examinations and confirms the examination times.
The physician issues the discharge order and prescribes discharge medication. Finance staff verify the bill and the patient pays the charges; the deposit is applied to the bill, with any excess refunded and any shortfall paid. Where a guarantee of payment letter has been issued through pre-authorization, settlement follows the guarantee letter process; to file a commercial insurance claim afterward, the patient may request documents such as medical records, the discharge summary, invoices and the itemized bill from the commercial insurance coordinator.
Same as for patients with commercial insurance.
Getting to the Hospital
Arriving at Shenzhen Bao'an International Airport
Take the Shenzhen Metro to Qianwan Park Station on Line 5 (Exit A, 300 m walk), or take a taxi or ride-hailing car to the hospital address.
Arriving at Hong Kong International Airport
Take local transportation to Hong Kong West Kowloon Station and the high-speed train to Shenzhen Futian Station, or take local transportation to Shenzhen Bay Port. Then take the Shenzhen Metro to Qianwan Park Station on Line 5, or take a taxi or ride-hailing car. The same applies when crossing at other ports.
Valid ID
International patients
Passport.
Hong Kong residents
Mainland Travel Permit for Hong Kong and Macao Residents (commonly known as the Home Return Permit) and the original Hong Kong Identity Card.
Outpatient Services
Inpatient Services
After the physician issues an admission order, the service concierge accompanies the patient to pay the deposit and complete the admission procedures at the ward, and then shows the patient to the bed; the nurse in charge introduces the ward and explains the subsequent treatment process.
On discharge, the patient may collect a parking voucher from the ward nurse.
International Medical Center, 1F, Tower A, No. 3099 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, China
Metro Line 5, Qianwan Park Station, Exit A, 300 m walk
www.szqhtkyy.com
Patients with Commercial Insurance:86 755 3289 9199 ext. 9371
Self-Pay Patients:0755-32899122
WeChat Mini Program:深圳前海泰康医院 (Shenzhen Qianhai Taikang Hospital)
Patients with Commercial Insurance
Self-Pay Patients
